Talent Consultant at RGF
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AGM/DGM - Business Excellence - Healthcare BPO (12-20 yrs)
- Play active role in solutioning for new business through levers like Business Excellence framework/tools, RPAs, Analytics and formulate value generation opportunities for prospects
- Lead and manage overall BE initiatives for the geography, spanning across multiple delivery centers, and different business types Viz contact centers, back office support, claims adjudication, etc.
- Champion the strategy execution of vertical and organization specific frameworks for healthcare - Capability Maturity Model and design, pursue improvement, changes through cross geo and cross functional collaboration
- Participate in organizational wide initiatives to represent business opportunities and alignment thereof and enable/aid deployment wherever applicable
- Create strategy for trouble business situations in terms of proactive identification, mitigation/improvement plans, measurement and governance
- Work closely with practice organization (capabilities organization) within the vertical to identify cross modular opportunities for improvement and also enable new product creation/development
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