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24/03 Pranavi
Director at Enrich & Enlight Business consulting Pvt Ltd

Views:233 Applications:77 Rec. Actions:Recruiter Actions:0

AGM - Business Excellence - Healthcare BPO (10-15 yrs)

Bangalore Job Code: 1068517

Reporting Manager : Global Head of Business Excellence

Key areas of responsibilities:

- Manage the portfolio of performance improvement/process reengineering projects and global BE initiatives

- Develop and execute BE strategy for the portfolio aligned to business needs.

- Take the ownership of business impact for the portfolio

- Lead cross functional cross geography performance improvement/process reengineering projects

- Work with Sr. Leadership on the priority projects and performance fixes

- Provide thought leadership on new operating models

- Lead complex (life cycle/ Spotlight account interventions) Continuous Improvement/Reengineering projects, cross geo projects

- Mentor project teams within BE and across functions on complex projects

- Facilitate or Lead Governance and provide updates to senior management of HGS

- Provide solutions ( people/process/tech.) and facilitate implementation for relatively complex projects

- Create proposals for business problems and challenges

- Facilitate creation and deployment of target operating model

- Provide thought leadership including industry best practices and primary/secondary research


- Excellent problem solving skills, facilitation skills, People Management, Excellent presentation & communication (both written & verbal)skills , Influencing skills, Multi Geo stakeholders Management & Satisfaction, Thought Leadership Excellent capability to leverage technology in designing solutions

Years of experience and qualification:

- Overall 15 years, min 12 years in process excellence/process consulting/operations strategy consulting. At least 2 years of experience in leading team of consultants/Sr. consultants. Min 5-6 years of BPO experience

- Number of years of experience requirement can be relaxed for Graduates/Post Graduates from premier institutes

- Education: BE, MBA; Certification: Six Sigma Master Black Belt Certified/Equivalent

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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