AGM - Business Excellence - Healthcare BPO

Reporting Manager : Global Head of Business Excellence

Key areas of responsibilities:

- Manage the portfolio of performance improvement/process reengineering projects and global BE initiatives

- Develop and execute BE strategy for the portfolio aligned to business needs.

- Take the ownership of business impact for the portfolio

- Lead cross functional cross geography performance improvement/process reengineering projects

- Work with Sr. Leadership on the priority projects and performance fixes

- Provide thought leadership on new operating models

- Lead complex (life cycle/ Spotlight account interventions) Continuous Improvement/Reengineering projects, cross geo projects

- Mentor project teams within BE and across functions on complex projects

- Facilitate or Lead Governance and provide updates to senior management of HGS

- Provide solutions ( people/process/tech.) and facilitate implementation for relatively complex projects

- Create proposals for business problems and challenges

- Facilitate creation and deployment of target operating model

- Provide thought leadership including industry best practices and primary/secondary research

Skills:

- Excellent problem solving skills, facilitation skills, People Management, Excellent presentation & communication (both written & verbal)skills , Influencing skills, Multi Geo stakeholders Management & Satisfaction, Thought Leadership Excellent capability to leverage technology in designing solutions

Years of experience and qualification:

- Overall 15 years, min 12 years in process excellence/process consulting/operations strategy consulting. At least 2 years of experience in leading team of consultants/Sr. consultants. Min 5-6 years of BPO experience

- Number of years of experience requirement can be relaxed for Graduates/Post Graduates from premier institutes

- Education: BE, MBA; Certification: Six Sigma Master Black Belt Certified/Equivalent