We are hiring for a leading DTH Company for the position of Assistant General Manager - Business Excellence.  Job Location: Bangalore.  Job Description:  STRATEGIC INTENT:  The Business Excellence Lead is required to Lead manage process design & improvement for all customer facing processes owned and managed by Customer Operations.   Key business drivers being: subscriber experience, cost to serve and revenue. Is responsible for the calendar for change management for Customer Operations. The role is required to deliver a robust design/solution that can help business stakeholders deliver their business objectives. The role requires the lead to lead manage a team focused on delivering excellence in the projects driven by them for the respective portfolios/lines of businesses.  Major purpose of the job:  - Own and manage the calendar for new deployments / changes for customer operations processes. Is the single window for customer operations support verticals.  - Be part of or drive enterprise level transformation projects with seamless roll out of processes with minimum impact to day to day operations and processes. (Interface with sub-functions (ESD) and across departments and understand business priorities that need new processes / solutions enablement and ensure timely development of processes for roll-out)  - Interface with sub-functions and across departments and understand improvement opportunities and thereby develop and implement the process end to end delivering desired outcomes in terms of Cost reduction, Revenue enhancements,   - Complaint reductions, TAT improvements, AHT improvements and better customer experience.  - Is responsible for the ROI for any new deployment and is accountable for process KPI during the beta phase of anything new / any change deployed. Is required to monitor business benefits / business objective delivery post go-live  - Manage change and priorities in a manner which delivers desired outcomes to the enterprise in more ways than one.  For any queries, feel free to call me: 9836493856/ -33-30292754  Sonam Raj Verma 2COMS Consulting Pvt. Ltd. Connect with me @ https://in.linkedin.com/in/sonamrajverma

Bangalore

AGM - Business Excellence - DTH/Telecom 

AGM - Business Excellence - DTH/Telecom  ,Job Description for AGM - Business Excellence - DTH/Telecom  in 2COMS Consulting Pvt. Ltd. in  Bangalore for (10-16) years of experience. Apply Now!

Job Description for AGM - Business Excellence - DTH/Telecom  in 2COMS Consulting Pvt. Ltd. in  Bangalore for (10-16) years of experience. Apply Now!