AGM - Business Development - BPO Business

Client will not evaluate Solutioning, Presales, BFSI sales profiles for this role

We are looking AGM - Business Development (BPO business) for a client with a global presence based at Mumbai.

Information :

CTC : As per the Norm

Reporting to : DGM / GM - Business Development

Industry : BPO/ KPO ( Domestic Vertical)

Education : An MBA / Degree in Finance / CA/CA Inter/ICWAI/ICWAI Inter/Commerce Graduate

Participation in Sales strategy and negotiation courses

Experience : Minimum 7 years strong experience, prior Sales experience would be added advantage preferably in a Domestic contact center / call center Environment

Experience

- The ability to understand and pursue large complex outsourcing / integrated services deals

- A successful track record of new business accomplishments

- Exposure to corporate clientele would be an advantage working with our nearest competitor.

- F&A sales BD background

Dimensions of role

- This role promotes company's business to prospective clients; represents the organization in key external business relationships with major clients and joint venture partners; assists the sales force in front-ending clients.

- An AGM Business Development understands client requirements and conceptualizes solutions to meet them effectively and coordinates for client visits and assists in the tour of facilities of the company; studies and understands the International market for BPO Services;

- Documentation of collaterals, solution development; respond to proposals and information requests.

The primary responsibilities of this role will include (but not be limited to):

Customer:

1. Understand client requirements and conceptualize solutions to meet them effectively

2. Make Client specific sales presentations to prospective clients

3. Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions.

4. Update management on the status of all prospects

5. Coordinate with the management team at Indian Operations and ensure required information for the project is sent to the client.

Operational Excellence:

1. Ensure adherence of sales targets, in line with organizational requirements.

2. Build strong working relationships within various departments to derive best fit solution.

3. Managing any assignment given by the management from time to time as per business need.

4. Innovating creative ideas and implementing workable plans that generate revenue.

5. Coordinating between different stakeholders.

6. Prepare annual/ monthly sales goals, develop working plans to carry out goals, compare actual achievements against goal, and periodically take necessary corrective action.

7. Participate in workshops/ pre-sales efforts onsite as and when required

8. Assist the sales team in approaching prospective clients and generate business by doing background work on client information

9. Work closely with customer & domestic teams (process transition, migration and delivery) in India and develop implementation strategies

10. Ensure customer satisfaction & delivery as per SLAs (in terms of RFPs and RFIs)

11. To be actively involved in pricing and contract negotiation

12. Aggressively push the capabilities, credentials and project methodologies

13. Ensure adherence to client work and audit standards and compliance with legal requirements on requests received from clients

14. Compile RFI / RFP for all prospects.

15. Responsible for conducting due-diligence and ensure aspects of business requirements are met.

16. Support Sales & Marketing initiatives by ensuring pipeline at all levels of the sales cycle, and across verticals.

17. Liaison with the Corporate Communications Team to ensure visibility in India & in served markets.

18. To be well acquainted with processes, operations, strategy & financials of the company.

19. Collect & collate information from required sources for initiating new proposals and ensure adherence to timelines

20. Assist in maintaining and developing existing and new customers through appropriate propositions, ethical sales methods, and relevant internal liaison and optimize quality of service, business growth and customer satisfaction.

21. Monitor market and competitor activities and provide relevant reports and information

22. Responsible for complete sign-off with the front-end sales team on all documents to be sent to the client

23. To have clear understanding of the functioning and hierarchy of each department.

People & Culture:

1. Work closely with the team management to achieve sales objectives.

2. Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training

3. Mentor and guide the teams in terms of their career aspirations

4. Effective and timely interventions to ensure constructive feedback and metric delivery

5. Provide career growth path and back up creation to ensure Business Continuity at all times

6. Ensure targets and expectations are clearly communicated to team members.

7. Build effective vertical and horizontal communication channels

8. Provide efficient leadership to the team

9. To be a role-model for the Team in terms of performance/ behavior/ attitude

10. Formulate long term plans for the development and motivation of the team

11. Groom and mentor subordinates in handing more responsibility

Desired Experience

- Effective communication skills

- Quick understanding of process

- Sound knowledge of making PPT

- Should have experience in making business models

- Presentation skills

- Should have experience in getting new business

- Should understand technology availability in the market to serve Financial services

- Should understand all towers of Finance- PTP, OTC, RTR

- It will be good if candidate has worked in Finance related processes

- It will be good if candidate has knowledge of ERP- like SAP/Oracle

- Should know how to social media to connect with people

- Good connection in corporates

- Should know what are sources of connecting with Senior Management in corporates

- Can lead team and set the conversion target

If the above profile suits you, pls forward your updated Photo resume (Word Document) alongwith the below mentioned details :

- Current Location :
- Ok to Relocate to Mumbai :
- Ok for Individual Contributor role :
- Ed Qual :
- Total Exp :
- Exp in BPO BD in Indian Market (yrs) :
- Exp in Finance Domain Business Development (Yrs) :
- Your Current Role is in Domestic BD / International BD :
- Domain Exposure ( BFSI,TELECOM,Travel,etc Kindly specify) :
- Current Company :
- Current Desgn :
- Reporting to :
- Hierarchy in the current org :
- Current CTC :
- Expected CTC :
- DOB :
- Notice Period :
- Min NP to be served :

Ruchika
Team Workoid