Job Description :
- The role of a learning and development manager plays a vital role in the organization as all of the knowledge transfer and continuous skill enhancement shall be led by this role.
- The span of the role will start from the new joiners to the existing employee base as well, wherein this job role will require one to create content, understand existing gaps, deliver proficient training, and assess the ROI of the same in order to devise more effective or efficient training for everyone.
Responsibilities :
- Create content and training modules for all new joiners and existing employees in the organization for both classroom based and virtual delivery methodologies
- Conduct Training Need Analysis and create weekly/monthly training plans and an annual training calendar for the same
- Lead and deliver in-depth product, process, and soft-skills training to all employees across all functional areas
- Provide sales training to the relevant employees to ensure the optimum building of the brand's image to the clients of the organization
- Review the ROI of all of the training initiatives undertaken and understanding where further gaps lie
- Take a data driven approach to understanding performance issues through suggestions and inputs from top management and work towards mitigating the same through various forms of training, coaching, and developmental processes
- Continuously review and promote opportunities for experiential learning, e-learning, and self-directed learning across various departments in the organization
- Ensure to constantly upskill current employees and their skillsets as per the new innovations, trends, and concepts brought into the industry
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