Advisor - Customer Support - Gems & Jewellery

- Provide responses & solutions via Chat(Typing speed of 40-42 WPM (words per minute), Email, Social Media for situations related to products,orders,delivery,returns,customizations,account,complains, etc.

- Collaborate with support teams to identify, solve & fast track customer issues/ complaints

- Effectively communicate with customers to close issues/ complaints as per process timelines

- Identity & schedule follow-ups to close customer commitments/promises proactively

- Be the voice of our customers, dive deep into process/product issues and suggest recommendations & solutions to improve customer journey & experience

- Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change