Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
22/12 Catenon
Recruiter at Catenon

Views:106 Applications:14 Rec. Actions:Recruiter Actions:4

Advisor - Customer Service - FMCG - Contractual (3-5 yrs)

Mumbai Job Code: 1197152

Customer Service Advisor (6-month contract)

Order Management and Customer Service support for India business

1. Order Management & Logistics

- Timely and efficient processing of customer orders (wholesalers, retailers, e-tailers etc.) on due quotes and variances

- Communicate and correct any error that may occur due to inconsistencies between customer's and systems

- Manage value-added services

- Execute customer specific Order Management and Customer Service tasks (reporting, reconciliation, etc.)

- Liaise with 3PL and warehouse suppliers.

- Timely update & validate correct material master in the system. (HSN & GST % Pricing validation)

- Close coordination with DHL and customer for timely delivery Continuous Improvements

- Analyze internal processes and customer's needs to improve order management processes

2. Reporting

- Report customers fill rates, suggest improvements where possible

- Other ad-hoc requests to support India team and office

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.