Advertising Platform Manager - Social Media

About client

- The employer provides enterprise software for Customer Experience Management (CXM)

- It has more than 75 of the world's 100 most valuable brands use its product today

- A certified "Great place to work"

- Awarded as one of the best workplaces in 2021, by Inc. Magazine

- Recognised as a leader in the "Gartner" magic quadrant in its segment

- Has raised more than $ 425 million in various rounds from top investors

Expectations from the role:

- This is a client-facing role, in which you would ensure that every customer derives the most value possible from the company's platform leading to retention.

- Assisting teams in building social media advertising campaigns across the social channels for the world's leading brands mapped to their business needs.

Roles & Responsibilities:

You'll be responsible to:

- Deliver Value: Be able to deliver on, and communicate the value associated with the customer's investment in advertising within the platform to guarantee retention & customer growth.

- Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.

- Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.

- Strategic Advertising Partner: Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate positive business outcomes.

- Proactively identify opportunities to improve operational efficiencies and find suitable campaigns which could benefit from utilising AI to drive ROAS

- Capture development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions.

- Actively make sure you are knowledgeable on the native channel's ad products package.

- Provide ongoing training support and ad hoc training sessions to always keep customers educated on product's know-hows.

- Actively make sure that you are knowledgeable on all products of the company.

Who you are and what makes you qualified :

- 3-7 years of experience in paid social account management at a brand, agency or technology.

- Building and optimising paid social campaigns. (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).

- MBA from Tier 1/2 colleges preferred.

- Excellent communication and articulation skills needed.

- Demonstrated experience and a passion for the social technology universe.

- Excellent written and verbal communication skills.

- Analytical mindset with attention to detail and excellent problem-solving skills.

- Ability to think independently and learn as a member of a team.

- Ability to identify and clearly articulate issues clients are facing and plan on how to solve them.

- Intrinsically motivated to tackle unique client use cases, teach clients how to maximise platform performance.

- Industry-specific knowledge across different verticals or lines of business preferred

- One should be comfortable working in the Europe shift timing (I. e. 2 PM to 11 PM).

You Know You're Successful If :

- The depth, breadth and frequency of customer platform adoption start strong and keep climbing.

- Customers add new licenses, modules and services to their package.

- Constantly coming up with new strategies that are adopted by your clients and peers.

- Stakeholders participate in the company's events and case studies.

- Your platform and industry knowledge makes you a trusted advisor both internally and externally.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.