ERC Specialist

ERC Generalists (Location: Noida)

Profile :

- The ERC Generalist will be the initial point of contact for all Employee and Manager (Director Level and below) inquiries.

- This role will be responsible for providing generalist support intended to improve manager and employee success by addressing inquiries related to HR policies, procedures and programs, involving and collaborating with COEs for evaluating potential solutions, implementing selected solutions, facilitating employee sessions, triaging first level performance and employee relation issues and escalating appropriately, working on projects/proactive process improvements/employee pulsing and sharing insights for actions to enhance experience of employees.

- The role requires a high sense of customer commitment, proactive approach in anticipating people related needs and a solutions-oriented mindset.

Shift : 2:00 pm to 11:00 pm (one way cab provided)

Reports To : ERC Generalist Manager

Years of Experience : Requires a minimum of 2 years of related experience with a master's degree.

Job Role :

- Triage and respond to incoming People Resources related employee calls and cases (using case tracking tool) ranging from benefits, data & records, non-ERC, compensation, recruiting, training, etc. and provide support, research and problem resolution as needed.

- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

- Exercises judgment within defined procedures and practices to determine appropriate action

- Provide 1 click reporting support

- Execute voluntary termination activities

- Conduct exit interviews if needed

- Provide first level coaching to employees and evaluate need to escalate as per complexity/case needs

- Provide support in executing communication activities related to any new Tool introduction or policy

- Operate as Site HR and provide operational support where local responsibilities are needed

Skill Requirements :

- Foundational generalist skills in human resources, including technical and administrative knowledge of all HR functions and tools

- Demonstrates foundational problem solving and triaging capabilities of moderately complex cases

- Ability to articulate the problem areas and keep a solution oriented approach

- Ability to handle complex cases including sensitive early ER cases with some supervision and guidance

- Displays commitment to customer service

- Effective communication skills including written and oral communications and ability to work with stakeholders at all levels

- Ability to learn new tools and platforms and handle change management

- Ability to complete work within constant deadlines/time constraints/SLA environment

- Maintains highest level of confidentiality/sensitivity

- Ability to work autonomously and independently, while contributing to team initiatives

- Ability to apply judgment and identify need and appropriate party for escalation Display empathy and sensitivity in communicating difficult messages

- Ability to effectively facilitates employee mass sessions

- Ability to pick up best practices from the team members and be an effective and consistent team player

- Ability to apply judgment and identify the right stakeholders and appropriate party for escalation

- Ability to work on problems of moderate scope using predictive analysis where analysis of data requires a review of a variety of factors

- Exercises judgment within defined procedures and practices to determine appropriate action

- Ability for ideation, planning, execution and delivery of projects with guidance and review

- Ability to come up with proactive initiatives and process improvements

- Ability to identify problem areas/ risks and able to bring it to the fore for discussions

- Ability to create crisp & smart PowerPoint skills with effective articulation and presentation

Key Competencies :

- Customer-Focused

- Proactive approach

- Effective Communicator

- Solutions-Oriented

- Genuine Team Player

- Effective articulation and problem-solving approach

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