Exp: 6 - 11 Years Our company: At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most. We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us. Adobe believes in hiring the very best and that's why we are an award-winning employer, consistently ranked on FORTUNE magazine's "100 Best Companies to Work For." Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, creates an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the company's success. The Opportunity: - We are looking for an innovative, team-focused, and results-driven Customer Care Manager. - In this role, you will be responsible for overseeing our Customer Care team of hardworking individuals. - You will provide guidance for technical issues, exciting programs, and account management while growing the responsibilities of the team. - The ideal candidate for this position has successfully led software and/or SaaS-based customer support/care team, is an innovative problem solver who is passionate about customer success, case deflection strategies and able to articulate the value of Engagement Marketing Responsibilities: - Direct management responsibilities for all designated resources, team objectives, morale and culture - Motivate the team to deliver world-class customer experiences across multiple channels - Setting quarterly individual goals and providing ongoing performance feedback - Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including customer satisfaction, operating efficiency, and product quality - Working cross-functionally to find opportunities to collaborate on process improvement, customer engagements, customer concerns and local business objectives - Engaging in support of key accounts and escalation management - Build relationships with Customer Facing Teams across the organization - Provide excellence in communication with customers across cases, public forums and social media - Typically supervises small teams of professional and/or support individual contributors - Typically interacts with subordinates in order to influence cooperation across the team - Receives direction regarding objectives and the process to achieve them. Provides direction within the established policy/procedure - Works on issues where analysis of situation or data requires review of relevant factors; exercises judgment within defined procedures and policies to figure out appropriate action Requirement: - Requires 4-year degree (or equivalent industry experience) and a minimum of 6 - 10 years of experience supporting customers or internal partners in a fast-paced, enterprise-level, mission-critical software support environment - Minimum 2-3 years of people management experience. - Superior communications skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff. Ability to explain complex concepts simply - Excellent problem-solving skills and ability to navigate challenging situations in a professional manner - A proven track record of growing the scope of a team - Familiarity with SaaS solutions a plus

Noida

Adobe - Assistant Manager - Technical Support 

Adobe - Assistant Manager - Technical Support  ,Job Description for Adobe - Assistant Manager - Technical Support  in Adobe in  Noida for (6-11) years of experience. Apply Now!

Job Description for Adobe - Assistant Manager - Technical Support  in Adobe in  Noida for (6-11) years of experience. Apply Now!