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22/07 Lisha Mathew
HR at ABFRL

Views:748 Applications:189 Rec. Actions:Recruiter Actions:1

Aditya Birla Fashion & Retail - Manager - Consumer Practices & Mission Happiness (3-7 yrs)

Bangalore Job Code: 953848

Mission Happiness is the voice of customer programme for Lifestyle, Fast Fashion & New Business Brands for ABFRL. The programme focusses on Listening, Learning & Acting on consumer feedback by brands. The objective is to make ABFRL a customer centric organization.

Data Analytics:

- Driving Mission Happiness response collection at stores

- Analyzing large volumes of data & deriving actionable insights

- Identifying effective ways to share insights with stakeholders across the system - Product, Retail Operations, Sourcing etc.

Call Center Management:

- Drive the Mission Happiness call center and handle all processes - Mission Happiness calling, Tele-coaching, Tab comment Loop Closure, PPS etc.

- Ensure the operations is running within the SLA and a superior customer experience on call

Driving Business level initiatives:

- Driving Retail Ops level changes with insights from MH In-store + CVRS complaints

- Driving store huddles to increase awareness and adoption of MH

Customer loop closure process:

- Ideate and implement end-to-end Customer Loop Closure Process for ABFRL. Integrating customer queries and complaints coming from all sources- Mission Happiness, Brand.com, CVRS, Store, Social Media etc.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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