Addonix Technologies - Manager - Customer Relation - eCommerce Vertical (3-10 yrs)
Manager - Customer Relation - eCommerce Vertical
- Must be responsible for Ecomm - Feedback, client interaction, setting up process and automizing
- Develop & implement strategic plans to drive monthly business revenue goals. (KPI)
- Lead the CRM team to drive top-line revenue.
- Manage both Product and customer experience system to own the end to end CRM solution.
- Partner closely with business leaders, and Ops teams to grow the Diagnostic market segment via strategic improvements to CRM.
- Ensure smooth customer/patient experience journey and set improvement processes by analyzing root-cause, process gaps and correction/prevention.
- Own the lead management channel across all sources and build systems to optimize it.
- Own accountability for Quality Assurance and Customer Experience team outcomes and metrics.
- Plan, launch, and land future proof quality processes, frameworks, and measures, and report outcomes. Track and scale successes, root-cause problems in design/execution, and ensure business impacts.
- Ensuring timely execution of all initiatives/projects and prepare timely MIS reports.
- Streamline existing process and increase efficiency by bringing in new initiatives.
- Utilize stakeholder management to lead agendas in a matrixed, cross-functional environment.
- Think critically & initiate automation/machine learning regarding quality and customer experience. Deliver efficiencies and quality outcomes.
- Drive standardization across delivery regions on processes and methods to ensure consistency in experiences and key performance indicator (KPI) delivery
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.