Adda247 - General Manager/Senior Manager - Operations - IIT/IIM/NIT (5-10 yrs)
Adda247 is one of India's largest and fastest growing education technology company. With more than 40 million online users, the company owns and manages various popular online platforms like Adda247 App, Bankersadda.com, SSCadda.com, Teachersadda.co.in & CareerPower.in.
We are looking for seasoned and self-motivated individuals for managing the operations, who are willing to take up new challenges and participate in fast paced work environment.
Job Description :
- Plans and implements the Operational Strategy by setting the right objectives for departments
- Influences Business Decisions and bring about improvement by passing on Team feedback along with the Voice of the Customer
- Setting targets, reviewing and maintaining performance
- Managing Operational Efficiencies in order to ensure Profitability
- Enhancing employee experience thereby ensuring higher E-sat:
- Develop strategies for continuous improvement ( Changes to improve Customer Experience )
- Devise and implement strategies for continuous Process Improvements
- Manages Change and Continuous Improvement
Core Skills & Competencies Required:
- Ability to manage time and resources efficiently
- Consistently monitor progress and evaluate outcomes
- Ability to create and implement action plan for improvement - Quality metrics & KPIs
- Adapts effectively to changing plans and priorities
- Is able to follow a collaborative approach with people at different levels or working style
- Demonstrates ownership for goals. Drives himself and others to achieve desired results.
- Provide consistency in performance expectations and measurement
- Shares a clear vision. Motivates, inspires, influences and pushes people to attain team goals.
- Walks the talk and shares credit for success and takes accountability for failures.