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AD - Process Excellence - Collections Domain - BPO (13-20 yrs)
AD-Process Excellence (Collections Domain)
Candidate should be from BPO Background with 3rd Party US Collections Experience.
Location : Bangalore, Mumbai
Candidates who are Senior Manager and General Manager should only apply.
Candidates whose current CTC lies between 20-29 LPA should only apply.
- Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency
- Establish positive working relationships at senior levels with functional heads.
- Zeal to build a culture of continuous improvement and innovation.
- Flexibility and initiative in achieving the desired outcome
- Coach, guide and support team to achieve team, department and strategic objectives.
- Manage and execute as per plan key cross functional cross geography organizational initiatives.
- Flexibility to use data driven, process driven , or Creativity based approach to problem solving (or) opportunity identification
- Support idea generation initiative across the support function.
- Design and facilitate problem solving workshops / kaizen events / design sprints.
- Explore opportunities for high impacting transformation initiatives
- Support usage of analytics to drive business outcomes.
KEY PERFORMANCE INDICATOR :
- Value delivered through projects in business
- Analytics intervention identification and deployment
- Project Management and Process Improvement
- Facilitating change
- Facilitate Idea generation and idea management.
- Supporting training delivery as required.
QUALIFICATION & EXPERIENCE :
- LSS Black Belt Certification (or) Management Consulting Experience (10-12 years)
- Strong analytical, problem solving, facilitation and project management skills
- Experience in Collections business will be an added advantage
- Experience in facilitating problem solving workshops / kaizen events / Design sprints.
- Agile Certification
- Design Thinking Certification
KNOW HOW :
Critical : MS Visio and MS Office
Desirable : Statistical Discovery Software - JMP / Minitab Automation platforms / Robotics (RPA) background