ACT - Manager - Operations

About Atria Convergence Technologies Ltd (ACT):

ACT was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Jaipur, Lucknow and Ahmedabad. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 3 million happy homes ( Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-TheHome technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the 4th largest ISP In the wired broadband category, and the largest non-telco ISP in the country.

Role Name: Manager - Operations

Location: Warangal

Reporting To: Head - Operations

Focus Areas :

1) Grow the Market

2) Protect and gain the share, especially with the advent of the competition

3) Build a vibrant workplace

4) Ensure the best Customer Service levels

5) Maintain cordial External Relationships

6) Future-proofing business through the implementation of org-wide automation.

7) Ensure a stable and charged team

Key Responsibilities :

- Design and implement sales strategies to ensure the achievement of sales and ARPU targets as per the approved plan

- Ensure implementations of approved sales promotions schemes across the Retail Business Vertical

- Maintain 100% adherence to the processes and policies of the company

- Complete Responsibility for monitoring and driving network operations through the implementation of operational policies and procedures

- Design and implement a strategy for expanding operational support services and network in line with sales forecast or approved expansion plans

- Establish measure of performance and monitor performance of all operational aspects

- Monitor & provide guidance to team members to ensure collections happen on time

- Work towards reducing churn and support business development by providing quality resolution to the customers by expediting and identifying the gap

- Design and ensure implementation of retention strategies

- Provide timely MIS with business metrics

- Analyse training gaps and provide inputs to ensure high team productivity

Educational & Experience requirements :

- Post Graduate or equivalent equivalent

- 8 - 12 years of work experience with a proven record of handling large teams

Key Personal Attributes :

- Good interpersonal skills

- Must be collaborative in approach and a team player

- Very good at networking, negotiations, and influencing

- Capability to understand customer needs and strong business acumen

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