03/12 Mukund Jha
HR at actcorp.in

Views:683 Applications:211 Rec. Actions:Recruiter Actions:6

ACT - Manager - Customer Care Operations - In-House Call Center (6-10 yrs)

Hyderabad Job Code: 869927

1. Build and develop a highly engaged and high-performing team

2. Manage operations for ACT in-house call center

3. Manage team of 200 agents, supervisors and floor leads

4. Handle customer complaints and provide quality resolution

5. Ensure quality of conversation between agents and customers with seamless information flow

6. Handle customer escalations effectively

7. Drive high productivity and cost effectiveness

Women-friendly workplace:

Maternity and Paternity Benefits

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