ACT - Manager - Customer Care Operations - In-House Call Center (6-10 yrs)
1. Build and develop a highly engaged and high-performing team
2. Manage operations for ACT in-house call center
3. Manage team of 200 agents, supervisors and floor leads
4. Handle customer complaints and provide quality resolution
5. Ensure quality of conversation between agents and customers with seamless information flow
6. Handle customer escalations effectively
7. Drive high productivity and cost effectiveness
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