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09/02 Himani
HR at Matrix Management Services

Views:525 Applications:125 Rec. Actions:Recruiter Actions:33

Accounts Director - Ad Operations (12-20 yrs)

Mumbai Job Code: 890500

Role Objectives:

- Identify business opportunities with both new and existing customers.

- Work with customers to understand business needs and provide optimum solutions.

- Manage day-to-day activities of a team of Account Managers.

- Provide support and guidance to account management team.

- Track and monitor overall account performance to meet utilization targets.

- Work with management in identifying business success factors and risks for new and existing clients.

- Prepare monthly overview of client activities, business forecast and future plan.

- Manage contract renewals and perform contract and financial negotiations.

- Assist in issue escalation and risk management.

- Work closely with account management team to meet or exceed client expectations.

- Develop long and short term strategic plans for clients.

- Establish and grow a strong relationship with multiple senior client stakeholders through a demonstration of industry knowledge and of the application to business challenges

- Prepare and deliver client presentations, case studies and proposals.

- Manage all aspects of the client business providing superior customer service while maximizing business opportunities

- Responsible for meeting business KPI's and development of business plans.

- Lead and manage all strategic channel planning activities associated with assigned account(s)

- Work with analytic partners to gauge media performance and KPI's to determine the extent to which the original objectives and strategies were met

- Manage multi-disciplinary team ensuring all team members are delegated work appropriate for their level and experience and that the team remains challenged and engaged

- Proactively keep abreast of industry trends and share knowledge with team

- Mentor the team to maximize individuals- growth, and harness the strengths and opportunities of each team member

- Work closely with their direct report to optimize any revenue opportunities within the agency at large


- 12-14 years- account management experience.

- 4-6 years- of experience working with Digital Ad Operations teams and/or Analytics teams.

- Agency experience preferred

- Master in Management and in Marketing is preferred

- Strong integrated advertising experience with an emphasis on interactive/digital direct marketing.

- Experience in Adops and programmatic marketing.

- Strategic thinking balanced with ability to make decisions and recommend actionable strategy.

- Ability to lead and communicate effectively with cross functional teams.

- Organized, analytical, persuasive, inspirational, well-developed interpersonal skills.

- Self-confident, flexible yet takes and defends positions.

- Ability to present ideas, concepts and strategic direction to senior level clients.

- Clear, concise business writer.

- Good evaluator of advertising and marketing solutions.

- Proven track record of developing strong client relationships.

- Digitally fluent, with an understanding of the complex, fragmented media landscape

- Strong business & financial acumen

- Being the client's gatekeeper; ensuring creative excellence/output

- Divinely discontent with the status quo, an agent for change

- Strong networker of both internal and external talent

- Authentically passionate about the work, your team and our business

Women-friendly workplace:

Maternity and Paternity Benefits

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