Job description :

Responsibilities include, but are not limited to :

- Working closely with National Account Manager, handling the day-to-day operations of assigned account(s), including interview, offer, onboarding coordination, extensions, etc.

- Develop and maintain strong client relationships, both by phone and email.

- Ensure timely and successful delivery of our services according to customer needs and objectives, following all processes and guidelines.

- Work with our internal teams to ensure customer satisfaction, that all lines of business are successful and effectively represented, and that all client expectations and companywide goals are being met.

- Track key account metrics and work with National Account Manager to meet expectations. Reinforce teamwork concept to ensure continuity of service.

- Report on key performance indicators regularly, maintaining accurate notes and records.

- Update and maintain client information in accordance with company standards.

- Provide effective problem resolution through taking ownership of all incoming concerns and issues, partnering with National Account Manager on escalation items.

- Maintain thorough understanding and knowledge of clients, industry, trends, and current events.

- 100% compliance with company and customer policy, processes, and delivery methods.

- Identify and pursue additional opportunities for existing clients, including SOW/Projects and collaborate with internal teams to ensure growth attainment. Come up with innovative solutions and ideas in regard to penetrating the existing accounts that are assigned.

- Provide additional administrative support as deemed necessary, which may include providing backup coverage for other team members as needed.

Required Skills :

- Minimum of 1-2 years of relatable experience in the staffing industry.

- Must be friendly, personable, and have excellent communication and interpersonal skills.

- Skilled at assessing client needs and delivering solutions.

- Must be good at establishing and maintaining relationships and be willing and able to travel.

- Strong relationship building, and decision-making skills.

- Must be able to report, analyze data, and communicate results.

- Ability to manage daily workload independently, operate well under pressure and balance competing priorities in a high volume, fast-paced, team oriented, and results-driven environment.

- Must have to attention to detail and be able to document crucial notes.

- Ability to multi-task, use sound judgment, and be able to prioritize effectively

- Strong problem identification and problem resolution skills.

- Ability to meet metrics and deadlines under pressure and within established timeframe.

- Must be innovative and operate successfully in ambiguous situations.

- Proficiency in Microsoft Office products including Outlook, Word, and Excel.

Key Skills : Client Account Management, email, Client Relationship, Client Coordination, relationship building

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.