Account Support Manager - eCommerce

Looking for a company that champions passion, courage and inventiveness, where you can be part of the team shaping the future of global commerce? Want to craft how millions of people buy, sell, engage, and give around the world. world? If you- re passionate about joining our purpose driven community, that is dedicated to building a forward-thinking and diverse environment, than our client is the perfect match for you.

Our Client has a fast-paced work environment and entrepreneurial approach and is looking for the below mentioned role.

Job Title : Account Support Manager - Ecommerce industry - Delhi

Job Responsibilities :

- Operate as the lead point of contact for any and all matters specific to your customers

- Build and maintain strong, long-lasting customer relationships

- Develop a trusted advisor relationship with key accounts, customer stakeholders.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas

- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

- Assist with high severity requests or issue escalations as needed

Key Skills :

- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization

- Experience in delivering client-focused solutions based on customer needs

- Proven ability to manage multiple projects at a time while paying strict attention to detail

- Excellent listening, negotiation and presentation skills

- Excellent verbal and written communications skills

Mandatory : Proven work experience as an Account manager/Key Account Manager or other relevant experience in Home and Kitchen industry

Industry : Open

Gender : Open

Experience : 3-4 years of experience

Job Location : Delhi

Working Days : 5 days

Qualification : Graduate/Post Graduate

Notice Period : 30 days

Relocation candidates : No