Account Portfolio Manager - Big4

Role

- The individual will be a senior member of the Account team representing Company and articulates company's expertise, range, and capacity with the onshore and offshore stakeholders. The individual will be part of the Transformation and Strategy Growth Execution team and responsible for further strengthening the Account- relationship and acts as a pan-company interface for the account within company'and between company's and onshore leadership. It is predominantly an individual contributor role responsible for developing, driving, and managing focussed growth transformation and enablement initiatives for the assigned accounts.

- This role involves liaising closely with company's client service and enablement functions to ensure identified opportunities are being pursued and deliverables meet stakeholders' expectations. The role involves collaborating with company's , and account leadership in developing and executing the company's strategy for all market segments, service lines and enablement functions.

Key responsibilities

Client Centricity

- Building an astute understanding of the accounts business needs and being responsible for building a comprehensive understanding of the company's usage metrics, value proposition, relationship matrix, business priorities, opportunities, growth drivers, and inhibitors

- Work closely with the company's account leader and SL leads of the account to strategize and develop a customized development plan which focuses on company's capabilities aligning with user's priorities and business goals.

- Facilitate the co-development of account plan with the Global account team and company's ; bringing company's expertise and capacity to meet the accounts growth opportunities

- The development plan should include the company's value proposition, tailored to the Account, and anchored to the Accounts 3-5-year growth plans

- Build and maintain strong working relationships with company's internal teams and focus on-demand requirements of the account

- Act as a change enabler for company's by challenging the status quo, providing leadership with valued insights to deliver an exceptional client experience

- Effectively leverage company's Value frameworks and tools to enable and support the strategic conversations

Relationship management

- Identifying critical decision-makers/influencers/stakeholders to build high-impact relationships through a strong understanding of their needs, expectations, perceptions, and key business imperatives

- Deliver a role of trusted, solution-centred, user-focused, strategic advisor willing to deliver an exceptional client experience. Represent company's and the account team across various forums through deep knowledge of the business needs, industry expertise, self-awareness, and a balanced approach that recognizes business relationships are built on trust and connection

- Conceptualize and then deliver customized business solutions, presentations, and business collaterals that convey the progressive company's value proposition to key decision-makers and stakeholders

- Program Management and Facilitation

- Program manage and co-develop account specific go-to-market strategies. Through an effective project management discipline, ensure the availability of a robust pipeline across accounts, drive the sector agenda from an account lens, and work in collaboration with service lines/functions to implement demand growth

- Identify new opportunities, work with service line/functions and target where & how to invest resources, and qualify the opportunities for company's

- Drive monthly/quarterly business reviews with the company's Leadership

- Fulfill a lead role in managing virtual/in-person User events/workshops by facilitating end-end (including agenda development, facilitation, action orientation, and coordinating with domain and event experts) and track outcomes

Skills and attributes for success

- Postgraduate in management and Graduate in any domain-related to management, economics, or technology

- 12+ Years of relevant consulting/execution experience with at least 8+ years of experience in building Go-To-Market strategy/ working in shared services, client/partner program in professional services or technology environment

- Management of senior stakeholder relationships at CXO, Partner, or Functional Head level

- Should be able to conceptualize/visualize the business solution and deliver the customized presentation, business collaterals articulating progressive value proposition to the executive level audiences and follow up with the leaders to create a competitive advantage

- Strong business acumen, relationship management and team orientation skills; ability to lead, execute gravitas, and influence others in a cross-functional environment

- The individual should have a flair for troubleshooting issues and finding creative solutions to drive the team and clients' agendas forward

- The role requires excellent analytical skills to analyse the business issues/challenges to support the right decision-making process

To qualify for the role, you must have

- Excellent listening, oral, written, presentation, communication, and negotiating skills

- Strong project management skills facilitating culturally diverse teams across service lines and all of company's and the client's environment

- Thrives in a VUCA working environment with the ability to collaborate towards business outcomes

- Culturally sensitive, capable of handling interactions with a "global mindset"

- Strong project management and facilitation skills, convening diverse teams and expertise from across company's and the client's ecosystem

- Strategic and client-centric mindset, keeping the user's priorities and business goals as objectives and ensuring the broader company's and market contexts are considered.

- Ability to work & deliver as a team with the flexibility to take on roles as needed across multiple initiatives as a leader or team member

- Strategic Thinker who can alternate between operations and overall business objectives with a growth mindset

- Consistently reinforce the company's value proposition as appropriate using effective communication skills and a solution-oriented approach to creating interest for our Clients, Users, and key stakeholders