Account Manager - Tech Firm

Role and Responsibilities:

- Ownership and accountability of delivery for clients allocated with respect to management and delivery.

- Nurturing and sustaining relationships with clients allocated to bring in dependability.

- Developing a thorough understanding of client needs and requirements and preparing customized solutions.

- Acting as the primary point of contact between clients and internal teams to ensure smooth and clear communication at all times.

- Addressing and resolving key clients- queriers and pain points.

- Gather required info to set up and onboard new clients.

- Implement best practices to ensure success of campaigns.

- Oversee strategic development and execution of Meera Campaigns.

- Work on new use cases and conversation flows with the product team.

- Taking proactive measures to ensure best delivery and results for the client.

- Coordination with various internal teams involved to provide best service to client.

- Constantly monitor and evaluate campaign metrics in order to make optimization recommendations that will drive further success.

- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.