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18/02 Senthil Kumar
Founder at Wellspring Consultancy

Views:296 Applications:81 Rec. Actions:Recruiter Actions:54

Account Manager - Presales/Business Development - IT Product (7-10 yrs)

Bangalore/Cochin/Kochi Job Code: 893952

We are hiring Account Manager - Pre-Sales & Business Development for our client - providing digital product engineering solutions and services for enterprises and ISVs across the globe.

Education & Experience Required:

- Graduate in engineering, Post graduate in management.

- Between 7 to 10 years of relevant experience across pre-sales, account management, generating sales and part of delivery team.

- Strong knowledge on digital skills.

- Strong knowledge about IT industry, competition and their offerings.

- Strong client contacts is an added advantage.

Principal Responsibilities:

- Work effectively with peer groups in sales & marketing, delivery teams and other enabling functions like marketing to drive higher value to add to clients.

- Overall responsibility for managing the assigned accounts. Responsible for overall revenues from the accounts as well as gross margins and customer satisfaction.

- Strong solutioning & proposal skills for winning new business.

Customer relationship management (Existing customers):

- Grow revenues by identifying opportunities to scale existing projects, develop new solutions for the client, drive productivity improvements and efficiency to enhance gross margins.

- Build and manage CXO level relationships with client stakeholders.

- Identify up-sell and cross-sell opportunities from existing accounts.

- Drive client-specific business planning, forecasting, budgeting, and measurements.

New Business Development for the region:

- Assist in business development to expand the orginisation's services.

- Participate in the sales process to scope client needs and consult the client to frame up solution and delivery approach.

Delivery management and subject matter expertise:

- Responsible for CSAT (Customer Satisfaction Score).

- Take proactive resourcing and delivery related decisions along with the delivery head to ensure smooth delivery thereby great customer satisfaction.

- Monitor risky accounts and proactively take action to achieve success.

- Launch and manage new customer success improvement initiatives.

- Ensuring successful project deliveries, audit compliance and checks.

Women-friendly workplace:

Maternity and Paternity Benefits

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