Account Manager - Online Sales

The account manager is responsible for achieving assigned sales targets, ensuring customer retention ratios, maintaining profitable growth within his or her book of business, and executing on overarching sales and corporate objectives. 

- He or she will own and drive strategic relationships on key accounts by managing the entire account-based sales/buying process from lead generation, qualification, lead nurturing, deal qualification, solution development/presentation, through negotiations and close. 

- Responsible for ensuring the customer's needs are met and that services are provided to the highest standards.

Main responsibilities

- Strategically develops, executes and maintains a growth-centric account plan and own overall strategy for revenue growth and retention. 

- Retain customers by tracking usage, contracts up for renewal, and ensuring customer experience.

- Accountable for end to end service delivery and performance.

- Develop in-depth knowledge of designated accounts, including organizational structure, decision processes, their market environment and the customer's workflow and challenges. 

- Act as a single point of contact for the customer and orchestrate the entire relationship within designated accounts. 

- Establishes strong, long term customer relationships and identifies new business opportunities and maintain relationships with key decision makers. 

- Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth. 

- Responsible for forecasting and keeps management in touch with accounts in a timely fashion by gathering intelligence on competitor activity and providing feedback to other internal stakeholders. 

- Maximizes financial and strategic value for the customer, by aligning short term needs with longer term business strategies. - is this going too far? 

- Accurately captures and reports all aspects of account and opportunity information within a sales force automated (SFA) application. 

- Works closely with a multidisciplinary team to customize product demonstrations and architect solution packages based on customer requirements. 

- Maintains up to date product knowledge on all products and solutions and also vertical Ecosystem. 

- Support Collection and Technology team in the connection with the customer to ensure successful implementation and healthy collection process.

Additional Responsibilities:

- Manage set of named accounts and is responsible for growing revenue and customer satisfaction. 

- Develop and maintain client relationship to ultimately drive revenue growth. 

- Develop and execute Account strategy collaborating with account team and / or other business units to deliver a comprehensive product offering to meet customer needs 

- Makes recommendations that may shape operational strategy.

- Determines the nature of complex or undefined problems; independently identifies the best solution - from many alternatives. 

- Escalates higher risk or more unique problems. 

- Decisions require interpretive thinking and some judgment in developing solutions.

Education:

- Degree-level education is required.