Company Overview :

CXC Global is one of the Global Contingent Labor Managed service provider offering services to over 100+ clients globally and managing 15000+ contingent labor across the world. CXC Global was established in Australia in 1992 to provide contractor vetting, compliance and payroll, the contingent workforce market has continued to be our core, with services now delivered in over 50 countries internationally by local specialists.

Our corporate offering has evolved over the past decade due to increasing market complexity, regulation, technology, and evolving client demand.

Position Overview :

- Account Manager is responsible for handling large relationship for the company. Position holder will be responsible to lead conversations with client(s), manage their day-to-day engagement, handle their queries and manage their expectations.

- Dispute handling and query management will be key skill required in the role. They are also required to work with global teams while customer queries.

Key Responsibilities :

Client Relationship Management :

- Serve as primary day-to-day point of contact for client engagements.

- Develop and maintain a strong working relationship with the client's day-to-day Procurement, Business Sponsors and Other Support Functions.

- Leading conversations in daily/weekly calls with stakeholders

- Manages delivery of client solution as contracted.

- Manage scope creep and other program risks; anticipate and address issues before they occur.

- Manage escalation and conflicts proactively by engaging with the clients and identifying sustainable solutions to manage such situations.

- Understand customer needs and develop plans to address them.

- Implement a program metrics and evaluation plan consistent with the overall global rollout. Prepare and participate in periodic business reviews with client.

Project Management :

- Manage high quality delivery of services for assigned clients.

- Manage each program on budget and to the timeline.

- Involve and inform key stakeholders as needed

- Collaborate with Delivery team and other project team members.

Vendor Relationship Management :

- Work closely with vendors and clients in identifying new roles for benchmarking and price mapping and keep the rate card up to date.

- Negotiate pricing with vendors based on ranges provided by the client.

- Periodic Review of Vendor performance against client defined SLA and identify areas of concern. Work closely with Vendors to manage the SLA and remediate the gaps, if any.

- Identify and onboard new vendors to the program to cater to the client demand. Build and maintain good vendor network.

- Weekly and monthly engagement with Vendors to understand their challenges and work with Client to manage them.

Others :

- Identify pain points and help improve the process

- Spot process and control improvement opportunities

- Due to global nature of relationship, prepared to manage calls outside of normal working hours

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