Key Responsibilities  - Single point of contact for B2B clients all along the subscription lifecycle, starting from onboarding to exit  - Individual Contributor as well as Manage Account Executive/s (1 to 2)  - Role focuses on working with clients from India  - Active listening and reading-between-the-lines to identify and prevent customer churns  - B2B Process demanding Account Management  - Phone and email etiquettes to effectively address client queries and provide effective resolution  - Will involve sales and building customer relationships to identify possible opportunities of Upsells/Referrals.  - We are looking for a team player who strives for excellence. You must possess excellent communication and customer-relationship skills - responsiveness, sensitivity and diplomacy. You will need to be comfortable working both independently and collaboratively.   - Ultimate success of this role is driving and securing a high level of customer satisfaction, based on a positive customer experience, thus ensuring expansion opportunities, referenceability and renewals.  What the Customer Success does NOT do:   - We're not a call center neither are we a non-voice process and do not handle back-to-back calls or paperwork.  What we have to offer :   - Chance to network with Entrepreneurs  - Flat hierarchy, no bureaucracy  - Meritocracy-driven, candid culture   - Very high visibility regarding which startups and markets are exciting globally   - A stellar founding team and like-minded, intellectually-curious colleagues from IITs/NITs/IIMs  Salary offered: 7 LPA

Bangalore

Account Manager - Customer Success - Startup  

Account Manager - Customer Success - Startup   ,Job Description for Account Manager - Customer Success - Startup   in Startup in  Bangalore for (1-3) years of experience. Apply Now!

Job Description for Account Manager - Customer Success - Startup   in Startup in  Bangalore for (1-3) years of experience. Apply Now!