Account Manager - Client Service - Qualitative Research - Market Research Firm

Hiring for a leading Multinational Market Research Company

Job title: Account Manager

Department: Qualitative Client Service

Key responsibilities -

- Oversees relationships with his/her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service

- The Account Manager is part of the Client Service team

- Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations

- Deep involvement with client projects, including interpretation, development of recommendations, presentation of findings

- Manages a team to meet operational targets

- Overall quality of the services provided to his/her clients

- Management of project level budgets, in collaboration with the MD, estimate and plan budgets, resources and profitability of projects. Takes responsibility for P&L on own accounts

- Is able to write successful proposals, make effective pitch presentations and win pitches.

- Ability to develop appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups

- Acts as an advisor and source of technical advice to members of his/her team or office

- Contributes to the qualitative training programs and activities within the office

Requisites -

- At least 5 - 7 years experience in Client Service (Qualitative research)

- Proven knowledge of market research

- Background and experience in P&L management

- Strong presentation and interpersonal communication skills