Account Management Role - B2C Vertical - eLearning

If you love interacting with people and maintaining strong long-term relationships, this is the position for you!

Key Responsibility areas :

1. To prospect and retain clients.

2. To achieve budgeted targets in terms of number of clients/volume of business & assets.

3. To understand student and parent needs & requirements and accordingly position products & services.

4. To recommend strategies students can use to achieve their career objectives, including specific recommendations in areas such as time management and study planning.

5. To ensure a one-point relationship for the client both on the field and over the phone.

6. To contact parents periodically and determine if they are satisfied with the service and returns generated.

7. To provide various performance reports and summaries of students to the parent.

8. To build and maintain client bases, along with relevant comments/remarks for future reference.

9. To conduct and assist in organizing seminars, workshops, and other business development activities.

10. To prepare the MIS reports in the specified formats.

11. To handle customer complaints and coordinate with the support team to resolve complaints.

12. Keeping track of competitor activities and analyzing the latest market trends.

13. To be able to work on Saturday and Sunday (one week off between Monday to Friday)

Desired educational qualification :

1. BSc/MSc/Engineers with PCM/PCB in XI and XII

2. Knowledge about subject specific tips and tricks in PCMB

3. MBA with 0 to 3 years of experience in Retails Asset Products, Personal Loans, wealth management.

Desired skills :

1. Experience in wealth management/client management.

2. Excellent communication skills and pleasing personality.

3. Strong customer orientation.

4. Strong analytical and problem-solving skills.

CTC upto : 10 LPA (Upto 7 LPA fixed)