Key Responsibilities

Functional Responsibilities

Client interaction - 

Ensure customer satisfaction through the following - 

- Understand the objective and provide solutions by finding ways and means cutting across functions

- Identify and provide non-standard solutions novel ideas

- Create effective proposal/estimates by accurate analysis of client requirements

- Through the delivery of the committed output

- Keep the client updated at all times and managing client relationships through the delivery process

- Educate the client on the workflow and processes

- Check to ensure that even the smallest client requirement is met

Revenue:

- Meet revenue and collection targets 

- Ensure timely billing and collections

Business Development:

- Plan, prioritise and analyse ongoing business

- Go on client calls, provide solutions and identify new business opportunities

- Create proposals, presentations & wireframes

Delivery:

- Strategise and Manage digital campaigns

- Ensure that brief is communicated and understood clearly by all requisite internal parties

- Implement effective internal processes for servicing client

Team management - 

- Manage delivery through effective management of work flow, resource requirement and quality of output

- Ensure timely & error-free delivery of all projects by close supervision of the account management as well as delivery teams

- Ensure client satisfaction on jobs/projects by timely and error-free delivery

- Ensure the project is running to schedule and on budget as per the quality standards agreed

- Process control Clarity on the business process and adherence to Rage policies

- Adhere to schedule

People Responsibilities - 

- Build a competent team ensure skill levels in organisation are as per standards set

- Put processes in place to track skill levels of employees

- Train & manage the team through regular reviews and feedback

- Ensure team retention & engagement to the organisation

Organisational Responsibilities - 

- Manage requirements independently within the definitions of the job role

- Understand business and commercial implications to provide solutions

- Ensure inter-departmental collaboration and support

- Participate in budgeting activities for the function and team

- Participate in recruitment

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