Account Delivery Manager - Software Services

- Short Term Travel to US

- Excellent compensation

- Should be available for interviews within coming week

- Preference to early joiners

CMMI Level 5 company is looking for an Account Delivery Manager reporting to Delivery Head.

- Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for an investment banking/ capital markets client (account), with large cross-functional, globally distributed team (typically 80-100 people).

- Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement).

- Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives.

- Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices.

- Responsible for setting up new delivery teams or projects for the customer in collaboration relevant stakeholder groups across company and the client organization.

- Manages senior stakeholder expectations with clear and timely communication and reporting, both internally and externally (customer organization and partners, if any).

- Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads.

- People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account.

- Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mind share sessions with clients and partners.

- Manages escalations and supports senior leads in managing critical risks and issues in projects.

- Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams.

- Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through company's services and solutions.

- Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level.

- Provides thought leadership in one or more areas across delivery, methodology, technology or business domain.

Profile Requirements

- 16-19 years of experience in the IT industry in delivery roles; 5+ years on experience in program or portfolio management with large, geographically distributed teams.

- 8+ years of experience coupled with strong business domain knowledge in the financial services domain (preferably capital markets/ investment banking), with an IT consulting/ services firm.

- Experience of setting up delivery teams or an account and ramping it up to 80+ people.

- Project or Program management experience across the full SDLC lifecycle involving different methodologies like agile, iterative, waterfall and hybrid.

- Prior experience of managing delivery engagements with quality frameworks such as CMMI.

- Experience across service offerings (e.g. application development, maintenance, re-engineering, migration, etc.), different pricing models (fixed price, fixed capacity, time and material, etc.) and engagement models (partner/ vendor managed, co-managed and client managed).

- Prior experience in managing senior and demanding stakeholders (Director/ VP or higher) across business, technology and operations with customers based in US or UK.

- Must be consultative and solutions- oriented; prior experience of structuring or defining solutions oriented delivery engagements and troubleshooting critical delivery issues.

- Experience of managing high priority/ high severity production issues.

- Strong commercial acumen with high proficiency in effort/ cost estimation.

- Strong knowledge of project financials and IT services contracts.

- - Hands on- delivery leadership experience on complex/ high risk projects.

- Experience of driving pre-sales effort as the bid manager (i.e. large proposals and sales pitches) and mining accounts/ farming for opportunities in existing customer businesses.

- Strong outcomes focused leadership skills with strong people focus.

- Demonstrated ability to drive change and continuous improvement journeys across delivery excellence and margin improvement.

- Prior experience of managing senior managers in a matrix organization.

- Very strong business communication, negotiation and conflict management skills.

- Flexibility to need based, short term overseas travel.

Nice to Have Skills/ Experience:

- Program/ Delivery Management experience with an IT consulting/ services appraised at CMMI level 5 organization.

- Business domain knowledge in the fixed income trading lifecycle and post-trade regulatory reporting with regulations such as MIFID II, EMIR, etc.

- Experience with electronic trading products and platforms.

- Experience of managing large development, maintenance or validation for microservices based cloud platforms in the financial services domain.

- Practitioner experience of managing delivery teams that leverage agile and DevOps.

- Delivered thought leadership in business domain, technology or program/ delivery management.