Role: HR BPO Services - Client Service Delivery Operations / HRO (HR Outsourcing)
Level: Vice President
Designation: Business Advisory Senior Manager
Span of Control: 250+ staff with multiple Client responsibilities
Location: Bangalore, Mumbai & Gurgaon
Shift : Flexible
Job Summary:
Expertise :
- Experience in Hire to Retire or HR Shared Service Operations (In sourced or outsourced)
- Client management / client facing skills / and client relationship building; Ability to carefully sense & identify client concern or
dissatisfaction - and perform actions to address them quickly
- Sound Operations management experience (including service performance metrics management);
- Sound contractual / change management knowledge;
- Previous experience in matrix management; commercial / corporate background desirable;
- Project management, financial and commercial Skills.
- HR Transformation, HR Automations and Continuous Improvement
- People Management and Development
- Financial Control & Problem Solving
Key Responsibilities:
Role Accountability:
- Is accountable for the results of the deals activities to both Accenture and Clients.
- Accountable for ongoing management of effective client service relationship within the deals
- Drive a culture of innovation and client value creation/value add
- Develops new approaches and processes.
- Interfaces with other team leads, management and client staff and ensures good working relationships.
- Ensures the service line operations are efficient and effective and that SLA's are met.
- Generate revenue opportunities and maximize margin
- Ensure noiseless delivery of service to clients.
Requirements:
- Demonstrate ability to manage multiple clients and teams
- Excellent people management
- Work in a global environment with matrix reporting relationships
- Flexibility in approach and ability to think out of the box
- Result oriented approach
Key Skills:
- Client relationship management skills
- Excellent communication skills
- Excellent people management
- Ability to hold crucial and confident conversations with clients and stakeholders
- Excellent influencing and negotiating skills
- Presentation skills
Qualifications:
Min Bachelor degree, Masters in Management/Engineering an advantage.
Work Experience: Overall 15+ years; (8+ years of relevant experience in HR Outsourcing / 3rd party HR Ops)
Diversity Initiatives
Inclusion Network: Shine Network
This is an inclusive business network for our LGBTQ+ community and it is all about breaking down barriers of difference and connecting people. Shine celebrates each person’s uniqueness, regardless of sexuality, race, gender, religion...........See More
Didn’t find the job appropriate? Report this Job