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Accenture - Vice President - HRO/H2R - Client Service Delivery Operations (15-20 yrs)
I have been with Accenture for more than five years and I like the diversified role that I play. By offering diversified roles, which gave me the opportunity to learn different processes other than my forte is the way Accenture groomed me into becoming a leader. I believe being a woman in this industry, one can contribute in creating a positive work environment and my one advice to all women considering a career in this industry is to join and...
Garima Dhingra, SAP HR Functional Consultant
See Diversity Initiatives >>
Role: HR BPO Services - Client Service Delivery Operations / HRO (HR Outsourcing)
Level: Vice President
Designation: Business Advisory Senior Manager
Span of Control: 250+ staff with multiple Client responsibilities
Location: Bangalore, Mumbai & Gurgaon
Shift : Flexible
Job Summary:
Expertise :
- Experience in Hire to Retire or HR Shared Service Operations (In sourced or outsourced)
- Client management / client facing skills / and client relationship building; Ability to carefully sense & identify client concern or
dissatisfaction - and perform actions to address them quickly
- Sound Operations management experience (including service performance metrics management);
- Sound contractual / change management knowledge;
- Previous experience in matrix management; commercial / corporate background desirable;
- Project management, financial and commercial Skills.
- HR Transformation, HR Automations and Continuous Improvement
- People Management and Development
- Financial Control & Problem Solving
Key Responsibilities:
Role Accountability:
- Is accountable for the results of the deals activities to both Accenture and Clients.
- Accountable for ongoing management of effective client service relationship within the deals
- Drive a culture of innovation and client value creation/value add
- Develops new approaches and processes.
- Interfaces with other team leads, management and client staff and ensures good working relationships.
- Ensures the service line operations are efficient and effective and that SLA's are met.
- Generate revenue opportunities and maximize margin
- Ensure noiseless delivery of service to clients.
Requirements:
- Demonstrate ability to manage multiple clients and teams
- Excellent people management
- Work in a global environment with matrix reporting relationships
- Flexibility in approach and ability to think out of the box
- Result oriented approach
Key Skills:
- Client relationship management skills
- Excellent communication skills
- Excellent people management
- Ability to hold crucial and confident conversations with clients and stakeholders
- Excellent influencing and negotiating skills
- Presentation skills
Qualifications:
Min Bachelor degree, Masters in Management/Engineering an advantage.
Work Experience: Overall 15+ years; (8+ years of relevant experience in HR Outsourcing / 3rd party HR Ops)
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