Accenture - Manager - Customer & Channels

Customer & Channels Manager - Females Preferred

Role Profile :

- Understand and address the needs of sales, marketing, digital and customer service functions of an organization

- Conduct research on market and customer needs

- Define value propositions, channel and customer sales and engagement strategy, and operating model

- Design and deliver differentiated service experiences and related servicing operating model that enables growth, strengthen engagement and increase retention

- Define overall plan and roadmap for customer experience transformation