Accenture - GM - Operations - Credit Services/Retail Banking (12-15 yrs)
I have been with Accenture for more than five years and I like the diversified role that I play. By offering diversified roles, which gave me the opportunity to learn different processes other than my forte is the way Accenture groomed me into becoming a leader. I believe being a woman in this industry, one can contribute in creating a positive work environment and my one advice to all women considering a career in this industry is to join and...
Garima Dhingra, SAP HR Functional Consultant
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Job Location - Chennai
Job description
OVERALL PURPOSE OF JOB:
The role is for an Operations Manager who will be leading a team of 100+ FTE with domain skills in credit services and drive increased client value creation and growth in business
PROCESSES
Credit Services (Including both Commercial and Retail) along with Financial & Accounting.
Responsibilities/Authorities
Develop and Grow the Client Relationship
Provide single point of contact for the client account leadership and the client for the Operations contract, generating new opportunities through various client contacts
Accountable for client satisfaction, referencibility and successful external audits
Set client expectations in conjunction with the client account leadership and manage the expectations
Lead a team of 100+ FTE- s
Establish formal routines for delivery account reviews with:
Client Account Leaders
BPO Service Delivery Leads
Drive Outsourcing Growth
Leverage industry expertise to influence client outsourcing strategies
Drive incremental revenue growth through expansion or renewals of outsourcing work
Participate in client account planning and forecasting activities
Key Behaviors and attributes
Build trust-based relationship/client-centric
Focus on teaming & collaboration
Passion for business development
Lead and develop the Outsourcing Account Delivery Team
Drive the succession plan and talent management for the Outsourcing Account Delivery Team
Lead the Outsourcing Account Delivery Team and support functions
Manage the operational and financial performance of the Outsourcing contract
Sponsor the client transformation program and activities to meet service measures and cost savings, if applicable
Achieve outsourcing contract controllable income targets using the most appropriate principles, levers and tools.
Set and manage outsourcing contract service level agreements, acting as a delivery escalation point around client priorities and issues
Manage outsourcing change orders, service quality, and recovery plans
Improve mobilization and transition costs in conjunction with Service Delivery Operations
Requirements for the role
Qualification - Full Time MBA (Finance) from a reputed institute or CA/CS/ICWA (Inter) or M.com/B. Com
Experience - At least 14 to 16 years- Financial/Credit Services industry experience along team management/operations management
Other Skills - MS Excel knowledge, good communication skills
Shift - Should be flexible to work in any shift
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