Accenture - Director - Business Excellence - Lean Master/Black Belt

Qualification - BE/ B. Tech or any Post Graduate / MBA

Industry - ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at)

Work Experience:

- 12+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality

- 15+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)

Key Skills:

- Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

- Ability to breakdown the End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects for global clients

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

- Excellent Communication skills, result-oriented, a self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.

- Experience in the shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

Responsibilities:

- The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation

- Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals

- Clear thought process to lead, guide and develop the team to provide services to a cluster of clients

- Strategic thinker leading the team

- Lead Business Excellence span across Operating Group / Delivery Region

- Own and deliver the Geo Automation in concert with respective delivery teams.

- Maintain team flexibility and skills to be able to support recovery work as needed.

- Maintain team recoverability

Essential Functions:

- Transform the organization from a focus on conventional detection and containment to focused on best-in-class prevention

- Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence

- Implement systems and processes that deliver improvement toward 100% conformance to customer requirements

- Engaging with Client process team and work on a project that improves client processes and drive client value

- Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive the reduction in variability/defects in critical business processes

- Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results