Accenture - Communications/Media & Technology Consulting Role - BSS/OSS Platforms

Career Opportunity with Accenture for CMT - Comms

Project Delivery :

Work in teams to deliver projects for global clients, and be responsible, with minimal supervision, for :

- Developing an end to end process architecture in line with chosen BSS/OSS platforms

- Ability to understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions

- Ability to co architect the to-be processes with strong functional understanding of best practices in sales, marketing, provisioning, activation, billing and revenue management

- Prepare Operational Impact Analysis and business cases to analyze the project in terms of cost and FTE

- Act as an business advocate of the customer at all stages of the process and work with technology teams

- Support projects throughout the solution development life cycle, from establishing vision and scope to validating business and user requirements in the testing phase

- Engaging all the stake holders as a virtual team (Customer, Development and Accounts team, Product manager, operations) for product launches.

- Understand customer needs and translate them to business requirements (business requirement definition), business process flows and functional requirements - thereby acting as an interface between business and technology teams

- Perform an effective gap analysis of the existing product & solution against the requirements, and refined/define the requirements which will be cost effective & more aligned to the product/solution/COTS

- Be able to independently liaise with customers and convincingly present process gaps/redundancies identified and proposed to-be processes- especially in an unstructured and ever-changing client environment. Be able to independently question the customer, when required

Business Development : Support efforts of global sales team to identify and win potential opportunities within the CMT practice

Industry Expertise : Provide industry expertise in telecommunications

Experience :

Specific experiences will include :

1-4 Years of progressive or consulting experience, experience in a consulting firm is preferable

- Strong telecom industry background experience and knowledge on BSS/ OSS processes.

- Consulting or functional experience for operators / service providers along with the following skills

- Possess understanding and knowledge of eTOM Framework and other industry standards/ models

- Designing As-Is & To-Be processes, Business Process Re-engineering & improvement, Business Transformation, Billing, Opportunity Assessment, data analysis and Systems Mapping.

- Ability to understand cross functional process inter-linkages and prepare process architecture diagrams

- Propose solution options based on the analysis and recommend the option that is architecturally-compliant and most feasible in terms of cost effectiveness, robustness, security and maintainability across the architecture

- Complete understanding of SDLC -Agile Methodology and ITIL processes and ensure all deliverables are in-line to SDLC processes

- Experience in continuous process improvement and identifying process gaps for New Launch, SIP (service Improvement Program & Migration processes).

- Mastery in modeling tools (e.g. Visio and other BPMN Tools).

- Knowledge on Standards such as BPMN, eTOM, SID, TAM preferred. eTOM certification is highly desirable. Representation in industry bodies would be an added plus

- Techno-Functional knowledge on following COTS will be an added plus - Siebel, BRM, Amdocs Clarify, Billing, and Intec Billing & Mediation.

- Strong analytical and problem solving skills

- Experience working with senior decision makers preferred

- MBA from a Tier 1/ Tier 2 B-school

- Exposure to global clients is preferred