Accenture - AVP/VP - Tower Lead/Global Operating Leader - RTR/P2P/OTC

Role : Tower Lead/ Global Operating Leader for any one specific Tower either RTR, P2P or OTC.

Level :AVP and VP

Location : Gurgaon

- Should have managed a maximum team of 200 people .

- Good experience in Service delivery, Transformation, Process standardization, Process improvement.

- Only from BPO background.

- Person who are managing multiple tower should not apply . The person should be expert in any one specific Tower.

JD :

- Continually improving the process and procedures, in order to improve both quality and efficiency within the service delivery model, geared towards achieving - best in class- practices.

- Maintaining, as far as possible, standard processes for all areas within the OTC Department and documenting of all country specific non-standard process requirements.

- Self-starter and fully engaged in operational processes and practices

- Fully Lead and Manage GPL's 

- Staying informed about business developments by bench charting our process against other CPG companies or companies currently being managed by Accenture

- Visible to all regions and aware of process gaps

- Execute Bi-weekly connects with Regional Accenture leads to review KPI's

- Ensures that the Process and Governance Structure is fit-for-purpose

- Defines the Business Case for all projects

- Initiate and ensure that there is optimal fit between people, process, technology (tool) and steering

- Ensures quality reports are produced, distributed, and utilized

- Takes a - helicopter view-, overseeing and ensuring integration for a specific Process E2E

- Development and Maintenance of Key OTC Metrics for staff

- Stays informed about new technology developments

- Drives Technology growth within our process

- Ensure Productivity targets are met and the projects deliver the projected savings

- Co-Leads Monthly meetings with GPO on status updates of all projects

- Good Communication Skills and ability to build strong partnerships