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Talent Acquisition at Accenture
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Accenture - AVP/VP - Tower Lead/Global Operating Leader - RTR/P2P/OTC (13-20 yrs)
I have been with Accenture for more than five years and I like the diversified role that I play. By offering diversified roles, which gave me the opportunity to learn different processes other than my forte is the way Accenture groomed me into becoming a leader. I believe being a woman in this industry, one can contribute in creating a positive work environment and my one advice to all women considering a career in this industry is to join and...
Garima Dhingra, SAP HR Functional Consultant
See Diversity Initiatives >>
Role : Tower Lead/ Global Operating Leader for any one specific Tower either RTR, P2P or OTC.
Level :AVP and VP
Location : Gurgaon
- Should have managed a maximum team of 200 people .
- Good experience in Service delivery, Transformation, Process standardization, Process improvement.
- Only from BPO background.
- Person who are managing multiple tower should not apply . The person should be expert in any one specific Tower.
JD :
- Continually improving the process and procedures, in order to improve both quality and efficiency within the service delivery model, geared towards achieving - best in class- practices.
- Maintaining, as far as possible, standard processes for all areas within the OTC Department and documenting of all country specific non-standard process requirements.
- Self-starter and fully engaged in operational processes and practices
- Fully Lead and Manage GPL's
- Staying informed about business developments by bench charting our process against other CPG companies or companies currently being managed by Accenture
- Visible to all regions and aware of process gaps
- Execute Bi-weekly connects with Regional Accenture leads to review KPI's
- Ensures that the Process and Governance Structure is fit-for-purpose
- Defines the Business Case for all projects
- Initiate and ensure that there is optimal fit between people, process, technology (tool) and steering
- Ensures quality reports are produced, distributed, and utilized
- Takes a - helicopter view-, overseeing and ensuring integration for a specific Process E2E
- Development and Maintenance of Key OTC Metrics for staff
- Stays informed about new technology developments
- Drives Technology growth within our process
- Ensure Productivity targets are met and the projects deliver the projected savings
- Co-Leads Monthly meetings with GPO on status updates of all projects
- Good Communication Skills and ability to build strong partnerships
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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