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12/02 Pooja
HR at Accenture

Views:622 Applications:80 Rec. Actions:Recruiter Actions:79

Accenture - Associate Manager - Insurance - Enrollment/Onboarding (5-12 yrs) Premium

Mumbai Job Code: 796868

Associate Manager - Insurance - Enrollment/Onboarding

Work Location : Vikhroli

Shift : US shifts

Educational Qualification :

- Bachelor's degree (Essential)

- Master's in commerce or Management (Desirable)

- Insurance Certifications (Preferred)

Experience :

- 1+ years of experience of managing a Life, Disability Insurance back office process (Desirable)

- 5+ years of experience of working in a Life, Disability and/or Health Insurance Process (Essential)

- 3+ years of experience of working in US Life, Disability and/or Health Insurance Process (Essential)

- Enrollment /on boarding / Billing cycle Insurance exposure (Desirable)

- Client & Stakeholder Management (Essential)

- People Management (Essential)

- Resolution & Conflict Management (Essential)

- Transition & Project Management (Essential)

- AWACS, Retention & Engagement (Essential)

Overall Purpose of Job :

- Daily staffing planning and management of SLA's & KPI's

- Ensure smooth delivery of operations

- Develop relationships with client stakeholders

- Manage People Issues & Escalations

- Management & review of performance. Drive performance through scorecards

- Drive process improvements and idealization

- Manage quality, controls, risk & compliance aspect for the deal

- Plan & coordinate requirements of scheduling, training, recruitment, Capacity & Seat Utilization etc.

- Manage short-term and long-term Projects

- Deliver Transitions smoothly

- Collaborate with client and internal stakeholders on process and metric related issues

- Ensure data management governance is followed

- Generation of MI, analysis and improvement plans

Responsibilities/ Authorities :

- Ensure operational and people deliverable are met

- Handle the queries/issues/escalations

- Ensure stakeholders are managed

- Respond/resolve the issues as per agreed timelines

- Ensuring adherence to the escalation matrix and follow up procedures

- Client Data Protection

- Multi-Tasking

- Ensure multi-tasking of all the activities

- Ensure succession planning is in place

Reporting :

- Ensure timeliness and accuracy of reports

- Ensure reporting governance is adhered to

Team Management :

- Participate and Provide inputs for the Goal setting exercise

- Plan and Monitor development plans for the teams/spans

- Ensure timeliness of the performance achievement & talent discussions

- The motivation of the team members to achieve top quartile performance

- FGD's and 121's interactions on a regular basis

- Counseling and guidance resolution of interpersonal issues

- Involved in team building activities

Women-friendly workplace:

Maternity and Paternity Benefits

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