JOB DESCRIPTION Job Title: Account Manager Location/Site: Cochin and Kolkata Department/Division/ Unit: Abbott Point of Care REPORTING RELATIONSHIPS: Reports To: Sales manager JOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITIES: Primary Job Responsibilities: The individual operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion; - Act as trusted partner to existing customers; - Build promoters and achieve targeted retention rate; - Manage and drive development of accounts according to strategic account plan; - Support first line implementation and customer training; - Deliver first line support and technical troubleshooting; - Coordinate order; delivery and billing; Major Job Responsibilities: Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Responsible for implementing and maintaining the effectiveness of the Quality System. Responsible for increasing utilization/cartridge usage/Menu expansion; Retention rate: - Ensure instrument analytical turnaround time (uptime/repair/maintenance);&nbsp; - Conduct customer business review on periodic basis;&nbsp; - Manage customer relationship and thoroughly plan; prepare and follow up customer visits;&nbsp; - Identify customer training requirements;&nbsp; - Coach customers and share knowledge;&nbsp; - Identify and resolve customer pain points&nbsp; - Replenish and control inventory;&nbsp; - Build image and brand in eyes of customer;&nbsp; - Sell or reinforce abbott's total solution value offering; revenue:&nbsp; - Menu expansion;&nbsp; - Service sales;&nbsp; - Product promotion;&nbsp; - Value creation;&nbsp; - Order management;&nbsp; - Contract management;&nbsp; - Identify/open door for opportunity to expand offering into other departments;&nbsp; - Customer consumables management;&nbsp; - New assay launch and applications; Value Creation and Expansion: - Price management; - Service sales; - Free of charge control; and menu expansion; - Lifecycle management of product; - Service cost management; - CPR management; - Volume management/utilization; Build promoters: - NPS responsibility; - Management of inter-client relationships; - Develop Key Opinion Leaders; Analytical Turn Around Time: - Assay availability and performance; - Instrument installation &amp; commissioning; - First line level service/fixes; - TSB- s-hardware &amp; software upgrades; - Proactive monitoring and communication via Abbott Link when available; - Escalation &amp; support and customer inventory; Systems &amp; Tool Management: - Maintain customer contact forms on monthly basis; - Available sales tool for effective sales delivery; - CMS Next tickets when available; and a force use and maintenance. JOB SPECIFICATIONS: Skill, Education, Experience Bachelor's/PG degree or equivalent experience (1-4 years) required. - 1-4 years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service or technical call center to include: - Experience providing technical product application and/or hardware support; - Experience interfacing with customers; - Strong people management and communication skills; - Trouble shooting/problem solving skills; - Computer skills; - Shows ability to prioritize independently; - Negotiation skills; - Demonstrated sales skills; - Commitment to customers; - Service-minded; - Basic application know-how; KEY COMPETENCIES REQUIREMENTS: Competencies - Demonstrates innovation, adaptability and schedule flexibility. Considers a dynamic environment as an opportunity to learn and grow. - Analyzes discrete issues and provides solutions; identifies missing information or recognizes underlying issues; organizes thoughts and information into clear explanations or presentations; - Anticipates, identifies and meets internal and external customer needs and requests; resolves conflicts; maintains a professional demeanor under stressful conditions; - Makes logical timely decisions based on analysis and experience; - Effectively manages time; prioritizes tasks and defines tasks necessary to meet goals; organizes own activities and time to complete multi-faceted tasks and assignments; manages daily workload related to call documentation; - Adheres to proper call documentation; - Displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships; Position Accountability / Scope: - This position is accountable for the following: - This position is very visible and will influence customer purchase decisions. Exhibits a high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. - Monitor and maintains customer satisfaction through direct contact. - Adheres to safety guidelines, policies and procedures.

Kerala

Kolkata

Others

Abbott - Account Manager - Point of Care Division 

Abbott - Account Manager - Point of Care Division  ,Job Description for Abbott - Account Manager - Point of Care Division  in Abbott Healthcare Pvt. Ltd in  Kerala Kolkata Others for (1-4) years of experience. Apply Now!

Job Description for Abbott - Account Manager - Point of Care Division  in Abbott Healthcare Pvt. Ltd in  Kerala Kolkata Others for (1-4) years of experience. Apply Now!