Purpose of the Role :
The role will manage the following streams in the L&D function for Europe & Americas Zones:
Learning Design & Development: Design and development of learning experiences that facilitate the retention and application of knowledge across our different businesses.
Learning Technology Management: Define and implement the digital learning strategy through understanding of learning platforms and tools, and their use to address learning needs of the business
Learning Delivery Management :
The role will be accountable for setting strategic direction as well as managing day-to-day operations:
- Defining and achieving strategic priorities for the year
- Managing team performance and quality of service
- SLA achievement
- Stakeholder management
Special Projects : Leading special projects depending on strategic priorities of the L&D function and/or business units that we serve.
Strategic Responsibilities :
- Create and execute learning strategies and programs
- Evaluate individual and organizational development needs
- Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
- Design e-learning courses, workshops and other trainings
- Assess the success of development plans and help employees make the most of learning opportunities
- Drive adoption of the learning management systems/platforms
- Define the methodology for high impact digital learning
- Lead the design and curation (through direct team and vendors) of digital learning experiences.
- Create governance structures to enable decentralized (employee driven) authoring and curation of content, while ensuring maximum relevance and quality.
- Take a data-driven approach to needs identification, evaluation and decision making.
- Establish clear and repeatable dashboards; proactively share insights and actions.
- Effectively plan and manage budgets, resources, vendors and partners to achieve exceptional results.
- Business development & growth through proper pipeline management, internal brand creation and awareness building
- Build team with right skillsets and profiles to meet business need of best-in-class learning
Operational Responsibilities :
- Complete periodic reporting & analytics activities
- Create and maintain training activity records
- Generate completion reports for different learning programs, consolidate by stakeholder requirements and create meaningful dashboards
- Complete communication/follow-up to support achievement of KPIs related to compliance and mandatory training
- Complete Learning admin tasks
- Create/assign curricula as agreed with the business
- Resolve requests from users, including troubleshooting technical issues
- Drive and guide design/Develop/Deploy eLearning Courses
- Understand learning requirements from the business and document need in appropriate format
- Design appropriate learning strategy
- Storyboard course and develop course in authoring tool
- Guide and monitor Test and deploy course on LMS
- Platform management with license coverage , IT integrations and Budget
- Manage stakeholder reviews, implement feedback and obtain signoffs throughout development cycle
- Manage L&D Budget and ensure pipeline of new work to grow team and meet value creation KPIs
- Track and improve SLAs/KPIs, complete reports as necessary, and present to stakeholders on monthly process performance review meetings
Diversity Initiatives
Inclusion Network: Shine Network
This is an inclusive business network for our LGBTQ+ community and it is all about breaking down barriers of difference and connecting people. Shine celebrates each person’s uniqueness, regardless of sexuality, race, gender, religion...........See More
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