Job Responsibilities:
- Develop and execute systems, processes and guidelines to achieve Customer Engagement Metrices in assigned centers, e.g. Revenue Collection, Customer Retention, etc.
- Deliver Operational Excellence by establishing mutually beneficial and collaborative relationship with the franchisee Director and CO teams
- Coach and support Franchisee's branch operations team to smoothly and consistently deliver on facility management, students security, support for academic programs delivery etc. to deliver exceptional customer experience
- Evaluate and ensure implementation of AESL Center Operations best practices and policies in assigned centers.
- Develop and understanding of customer (students and parents) requirements by regularly engaging in Voice of Customer activities to improve/correct Branch Operations practices
- Set up a consistent process/system of customer engagement across all the assigned centers
- Regularly report performance of branches and recommend/implement corrective actions where branch performance is low.
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