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26/08 Vandana
HR at Aakash Educational services Ltd

Views:691 Applications:103 Rec. Actions:Recruiter Actions:0

Aakash Educational Services - Assistant Manager - Refund Lead (4-5 yrs)

Delhi NCR/Delhi Job Code: 1146026

Job Title: Refund lead


Designation: Asst. Manager


Reports To: VP - Customer Experience


Location: Corporate Office, New Delhi


Work Experience: 4-5 years Working days & Shift: 6 days a week & day shift


About Aakash Educational Services Limited (AESL):


Aakash Educational Services Limited (AESL) is a leading educational institution in India that provides comprehensive test preparatory services for students preparing for medical and engineering entrance examinations, school/board exams and competitive and scholarship exams such as NTSE, KVPY, and Olympiads. The Aakash brand is associated with quality test preparation and a proven student selection track record in various medical and engineering entrance examinations.


AESL provides its services through classroom-based coaching, digital and distance learning programs which supplement its classroom courses and allow students to engage in self-paced learning. It also offers short-term classroom courses to prepare students for upcoming examinations. With more than 32 years of operational experience in the test preparatory coaching industry, the company has a pan India network of 200+ Aakash Centres with an annual student base of more than 2,50,000 students and an employee count of more than 4700 pan India.


Job Purpose:


The key role of the person is to define the Refund processes that would be followed by all branches. Re-define the process for any changes and ensure adoption of the processes by branch and regions.


Following are details of the responsibilities:


- Timely resolution of Refund requests and ensuring good experience for the parent/customer


- Process definition, training and adoption monitoring


- Accelerate refunds for any escalations


- Working with tech team for any system changes or tech issues


Key Requirements:


- Overall 4-5 years of experience in operations


- Strong communication skills.


- Strong stakeholder management skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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