HR at Aakash Educational services Ltd
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Aakash Educational Services - Assistant Manager - Refund Lead (4-5 yrs)
Job Title: Refund lead
Designation: Asst. Manager
Reports To: VP - Customer Experience
Location: Corporate Office, New Delhi
Work Experience: 4-5 years Working days & Shift: 6 days a week & day shift
About Aakash Educational Services Limited (AESL):
Aakash Educational Services Limited (AESL) is a leading educational institution in India that provides comprehensive test preparatory services for students preparing for medical and engineering entrance examinations, school/board exams and competitive and scholarship exams such as NTSE, KVPY, and Olympiads. The Aakash brand is associated with quality test preparation and a proven student selection track record in various medical and engineering entrance examinations.
AESL provides its services through classroom-based coaching, digital and distance learning programs which supplement its classroom courses and allow students to engage in self-paced learning. It also offers short-term classroom courses to prepare students for upcoming examinations. With more than 32 years of operational experience in the test preparatory coaching industry, the company has a pan India network of 200+ Aakash Centres with an annual student base of more than 2,50,000 students and an employee count of more than 4700 pan India.
The key role of the person is to define the Refund processes that would be followed by all branches. Re-define the process for any changes and ensure adoption of the processes by branch and regions.
Following are details of the responsibilities:
- Timely resolution of Refund requests and ensuring good experience for the parent/customer
- Process definition, training and adoption monitoring
- Accelerate refunds for any escalations
- Working with tech team for any system changes or tech issues
- Overall 4-5 years of experience in operations
- Strong communication skills.
- Strong stakeholder management skills
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