75F - Regional Manager - Customer Support & Projects

Job purpose &responsibilities

- Set up the pre and post-sales customer support infrastructure. Will include call logging, escalation,deployment of in-house & outsourced engineers in the field, call closure, monitoring of customer SLAs.

- Set up post-sales tech support infrastructure. Will include in-depth trouble-shooting on 75F hardware &software platforms, Root Cause Analysis reporting, reference library & training tools, remote installations etc.

- Create infrastructure for providing pre-sales support for site surveys, audits & assist in project proposals.

- Build service sales team for selling value-added services to existing client base.

- Responsible for customer and vendor interactions.

- Responsible for Site Visit and Site Coordination

- To be involved and carry out planning, execution and updates for all daily on-site work

- Work with project engineers to submit proposal and implement technology solution to improve HVAC efficiency.

Qualifications

- B.E./B.Tech from a reputed university Work Experience

Work Experience:

- Should have 10 - 15 years relevant work experience.

- Should have worked with the HVAC industries for majority of his/her career.

- Should have had people responsibility for at least 7 years.

- Should have had P&L responsibility for at least 3 years.

- Should have channel as well as Enterprise experience.

- Should have worked with large Indian or multinational organizations.

- Should have a proven track record of delivering targets consistently.

- Should be familiar with industry-standard CRM/equivalent