Executive - HR at 75F Smart Innovations India Pvt Ltd
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75F - Regional Manager - Customer Support & Projects (10-15 yrs)
Job purpose &responsibilities
- Set up the pre and post-sales customer support infrastructure. Will include call logging, escalation,deployment of in-house & outsourced engineers in the field, call closure, monitoring of customer SLAs.
- Set up post-sales tech support infrastructure. Will include in-depth trouble-shooting on 75F hardware &software platforms, Root Cause Analysis reporting, reference library & training tools, remote installations etc.
- Create infrastructure for providing pre-sales support for site surveys, audits & assist in project proposals.
- Build service sales team for selling value-added services to existing client base.
- Responsible for customer and vendor interactions.
- Responsible for Site Visit and Site Coordination
- To be involved and carry out planning, execution and updates for all daily on-site work
- Work with project engineers to submit proposal and implement technology solution to improve HVAC efficiency.
- B.E./B.Tech from a reputed university Work Experience
- Should have 10 - 15 years relevant work experience.
- Should have worked with the HVAC industries for majority of his/her career.
- Should have had people responsibility for at least 7 years.
- Should have had P&L responsibility for at least 3 years.
- Should have channel as well as Enterprise experience.
- Should have worked with large Indian or multinational organizations.
- Should have a proven track record of delivering targets consistently.
- Should be familiar with industry-standard CRM/equivalent
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