- 3Pillar Global is in search of an industry leading Client Engagement Manager to join our Client Engagement team. This position will be based in Noida and will focus on accounts globally. The Client Engagement Manager will play a vital role at 3Pillar and is primarily responsible for establishing and growing a successful relationship with their portfolio clients and ensuring they have the high quality delivery experience expected of an industry leader. You will facilitate account growth by being the link between the sales team and the delivery team. You are ultimately responsible for ensuring that both the client's and 3Pillar's business objectives are met.

- As a Client Engagement Manager at 3Pillar Global you'll have the opportunity to take an active role in supporting a portfolio of clients within one of our three verticals: Data & Insights; Media, or Software & Platforms. You'll also act as the escalation point for business-critical matters.

We are 3PILLAR GLOBAL : 

- We are a global product development services company. We drive innovation and disruption for our customers. We are a catalyst for growth in the digital economy, building software products for clients like Carfax, PBS, Capital One, National Geographic and many others. We are in the business of producing measurable results for our clients by driving and sustaining product development partnerships that deliver revenue-generating and industry-changing products to market.

- We believe that to achieve long-term client success, we must help our clients innovate to remain leaders in their markets; that adaptive and agile are better than rigid detailed specifications; that fast is better than slow; that results speak for themselves. We are open and collaborative. We help one another. We work hard and play hard. We are not just engaged at work; we are engaged in the world.

Requirements : 

- You are a business-savvy client advocate with a technical background to deliver the level and quality of service our clients expect from industry leaders. You understand what it means to be the liaison between the engineering team(s) and the client. As one of the primary points of contact for the client, you have the consulting skills and technical depth to be a trusted advisor. You also possess the following:

- Experience leading full lifecycle product development engagements in a customer-facing environment.

- Customer-facing experience in the technology industry with a broad understanding of the markets 3Pillar Global operates in, with demonstrated practical knowledge of the business drivers that translate into technical requirements.

- Client Account Management and Client Advocacy experience with proven customer/client facing skills.

- Ability to communicate effectively and interface with at all levels, including senior management and technical personnel.

- A strong team player and servant leader who thrives in a fast paced, dynamic environment, you excel at proactively and positively managing change.

- Ability to multitask as a detailed oriented, curious and strong problem solver.

- Effectively manage high pressure situations with a high degree of patience, tenacity and tact, by involving the appropriate resources as necessary.

- Strong negotiation skills and the ability to manage evolving and competing priorities with tight deadlines while keeping sight on the overall business objective.

- Travel required will be approximately 25%.

Responsibilities:

- Understand the client's business priorities, pain points, overall technology landscape, organization, timeline and priorities for capitalizing their return on investment. Understand what success looks like to the client, how our solution fills that need, and is able to measure our success against it.

- Build and grow strong client relationships through regular communication, and firm alignment and expert expectation management to increase the partnership between 3Pillar, client delivery teams and executive stakeholders.

- Leads the pursuit and capture of client renewals.

- Builds and maintains strong relationships with 3Pillar delivery teams.

- Identify client growth areas and strategically plan with 3Pillar sales organization ways to grow existing teams and help identify growth opportunities.

- Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company.

- Responsible for, and assessed on, Client Net Promoter Scores (NPS) for all engagements that align to your assigned industry portfolio.

- Develop and implement Customer Success Initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices. We want to hear your ideas!

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