3i Infotech - Salesforce Business Analyst

Analyzing a broadly defined area and using functional decomposition to define high-level epics and stories to create a well-organized Product Backlog

- Analyze and translate business requirements and acceptance criteria into functional and non-function system requirements

- Experience with common business Sales or Support processes, such as Marketing, Sales, and Services development - Lead and Opportunity capture, or Case Management processes.

- Design reliable/scalable/reusable/future-proof technical solutions to the business requirements/specifications/acceptance criteria and can effectively present your technical solutions to the review board in the format of POC or flow diagrams.

- Identifying related user stories and epics, grouping them into themes as necessary, and documenting the interrelationship and associated business process flows, as necessary. The interrelationship of user stories and epics should be well-understood and the implementation of stories across different functional areas may require some planning and coordination so that they are consistently implemented

- Contribute to the scrum team by involving in Grooming/Planning/Retrospective/Scrum meetings, especially helping Product Owners in story writing, and grooming so that developers can provide consistent and reliable LOE estimates.

- Work with the enterprise architects and the solution architects to design a technical solution that meets the company's service level standard, security requirement and minimizes the dependency of the upstream teams and the impact to the downstream teams

- Work with the product owner to understand the acceptance criteria and provide alternatives to any unattainable asks.

- Understand the business complexity and provide resolution/workaround to the user's problems.

- Describe issues and work with the development team on engineering and implementation of technical solutions to them.

- Provide onboarding assistance to new team members

- Develop and update application documentation for hand-off to Salesforce Support team