1Tab - Customer Success Role - Client Servicing - SaaS/WMS/CRM/ERP

Customer Success  - Client Servicing (SAAS / WMS / CRM / ERP) - 1Tab

Roles & Responsibilities :

- Customer Onboarding and ownership of customer relationship management

- Taking ownership of customer issues reported and seeing problems through to resolution

- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues

- Customer Retention, Training, Up-selling, Brand Building.

- Provide prompt and accurate feedback to customers

- Ensure proper recording and closure of all issues

- Prepare accurate and timely reports

- Document knowledge in the form of knowledge base tech notes and articles

- Build and manage a strong sales funnel to meet the set goals.

- Prospect, educate, qualify, and generate interest for sales opportunities, follow up with prospective clients and should be an expert in closing deals.

Requirements :

- Open to travel

- Good in problem analysis, troubleshooting, requirement analysis

- Solid verbal, written, presentation and interpersonal communication skills

- Fast learner and can pick up new technologies

- Capable of working with a cross-functional team to solve business & tech problems

- Ability to make complex technical matters easy-to-understand even for non-technical people

- Highly driven individual with an execution focus and a strong sense of urgency

Great to Have :

- Experience in Customer Support, Account management within an enterprise software organization

- Knowledge of SaaS business model, SaaS technologies, and related applications

- Knowledge of web dev technologies (JavaScript, HTML, C)

- Proven time management skills in a dynamic support environment