20/11 Harshita Pradhan
Manager - HR at 1MG Technologies

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1mg.com - Senior Manager - Extended Hospital Care Program Head - IIM/MDI/ISB/FMS (2-8 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 865900

Job Description :

Position - Senior Manager

Job Role - Extended Hospital Care Program Head

Department - Strategic Initiatives

Location - 1mg HQ, Gurgaon

Broad Job Role - Help build India's first patient-centric extended hospital care program and build it from zero to-one. The person will be involved in laying the foundation stone on how 1mg as a company approaches and builds this new business line and will be working with the driven-smart individuals and leading a team to ensure that we can capture this never-explored market in India.

Responsibilities :

- Determines operational strategies and SOP of the concierge program by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis

- Identifies and evaluates state-of-the-art CRM technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

- Develops calling teams and their skills and related systems and processes by evaluating customer interaction data and calling experiments.

- Manages the entire in-bound and out-bound sales process end-to-end, keeping into account the related metrics and tracking mechanisms

- Meets concierge program's financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

- Prepares calling performance reports by collecting, analyzing, and summarizing data and trends.

- Responsible for end-to-end training, management, and productivity of the team resources

- Works in a target-oriented manner and achieves sales and customer service level targets of the concierge program MoM

- Ideal for hustlers who believe they have first-principles problem solving skills and want to lead the disruption of the healthcare ecosystem of India.

The ideal candidate-

- Bachelor's/Master's degree from a reputed university

- Highly prefer MBA degree from a Tier 1 B-school

- 2-3+ years of experience in high growth startups/companies is a MUST

- Highly prefer experience in similar customer-facing calling teams

- A hustler mentality who believes in going out there an achieving excellence

- Ability to work in cross-functional teams with full ownership of tasks at hand

- Good business judgment, prioritization, focus, and ability to multi-task while working in a highly charged environment

- Excellent verbal/written communication, story boarding skills, including ppt presentations, with the ability to exude executive presence

Women-friendly workplace:

Maternity and Paternity Benefits

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