About Us : 123Stores provides a Software-as-a-Service (SaaS) solution to small & medium businesses making it easy for them to sell their products on the Amazon USA marketplace. Our strength in technology allows us to take a 100% data-driven approach to retailing on the world's largest online marketplace. Businesses like Ashley Furniture, Coaster Company of America, Walker Edison, Home Meridian, Crayola, Crosley & Ubiquiti Networks use 123Stores's solution to sell over 150,000 products on Amazon USA, making 123Stores one of the largest sellers on Amazon USA, with over 250,000 feedback ratings with an overall 95% positive customer experience. 123Stores is a fast growing SaaS company, with over $80 million retail sales in the past year. We have investments from the Massachusetts Institute of Technology (MIT) & the University of Notre Dame and are ranked #231 in the Internet Retailer 2019 Top 500 Guide and #689 in the Inc. 5000 list of 2017's fastest-growing companies. Our Culture : Covid has reshaped every aspect of our lives, especially our work environment, but we feel very much at home in this age of distributed working. Our entire team works full-time remotely from all over India and USA from the comfort of their homes. We think of our organization as a carefully picked group of highly skilled and motivated leaders looking to make a mark in one of the largest industries of the future. We pride ourselves on being a lean organization that functions in an efficient and impactful manner. Our work environment provides the opportunity to work in diverse areas, with end-to-end ownership and knowledge sharing across the board. We believe this is an ideal environment for young individuals in their transformation towards future leadership roles. Being a tight-knit team, the development of each individual is key to the growth of the organization. Retreats, offsite team-building activities, and conferences help to build a sense of community & belonging. Unfortunately, a few of these are currently suspended, but we- re itching to get started. Please visit https://www.123storesecommerce.com Job Summary : In the world of e-commerce, where scale is critical, data is the only way to make informed strategic decisions. We pride ourselves on being data-driven in continuous attempts to grow, evolve, and remain ahead of the market. As a Program Manager of the Customer Success team, you will be leading & driving a team of Sr. Business Analysts and are responsible to improve operational efficiency of our onsite Customer Success Managers in the target market (USA). You will encourage best practices and knowledge sharing within the organization, and as a trusted advisor to the business you will also determine information requirements. You will have dual responsibilities of identifying processes that need improvement, and at the same time supporting the overall Customer Success Management Operations. This position requires close co-ordination and daily interaction with our onsite Customer Success Managers based out of USA. You may have the added benefit of onsite travel to the US to interact with customers to gain insight into their strategies. This role is based out of India and is a 100% remote position. Responsibilities : - Drive & lead a team of highly motivated Sr. Business Analysts - Work with onsite Customer Success Managers & Brand Partners in our target market (USA) to keep all operational performance metrics healthy in areas of catalog, fulfilment, inventory, payments, integrations & returns. - Develop detailed requirements (business, user, process, system requirements - functional and non- functional) and establish traceability to the business vision - Actively work with internal development teams to conduct a gap analysis of different solutions (both internal and external) and identify the best path forward. - Collaborate on all business readiness activities including end-user training, product testing, rollout, iteration and support - Building and standardizing scalable processes and best practices, both for the CSM team and in association with various parts of the organization (Customer Support, R&D, Sales, Marketing) - Assisting with documenting these processes and best practices, delivering training around them, and driving adherence to them - Maintaining and enriching Customer Success tools and platforms with the most up-to-date data - Identifying new tools to increase efficiency and automation. - Building a dedicated feedback loop to ensure knowledge flow across the organization. - Tracking and helping drive completion of key CSM deliverables and initiatives. - Customer-centric orientation with strong communication skills Skills/Requirements : - Technically agile with a good understanding of customer success management operations - Strong Team Management & Leadership Skills - Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements - Strong Project Management Skills and ability to track and maintain multiple deadlines. - High attention to detail and should be Impact focused - Proven ability to deliver results in a high-performance & dynamic environment - Exceptional written and verbal communication skills with the ability to present complex information clearly and concisely - A high level of professionalism, integrity, bias for action and strong work ethic - Ability to perform in a remote working environment - Knowledge of data visualization or analytical tools would be an advantage Qualifications : - Successful track record in leading and delivering operational excellence projects - At least 2 years of work experience in leading a team - Management Degree from a top 20 business school. - Ideally suited for 2014 / 2015 / 2016 batch graduates Benefits : - 100% remote, work from home position - Onsite travel to the US - Ongoing training and growth opportunities - Retreats, offsite team-building activities & conferences - Medical, Accident Cover & Life Insurance - Wellness, Home Internet & Skill Development Benefits Offer - 40-60 LPA Ph : +91 98754 86864

Anywhere in India/Multiple Locations

123Stores - Program Manager - Customer Success - IIM/FMS/MDI/XLRI 

123Stores - Program Manager - Customer Success - IIM/FMS/MDI/XLRI  ,Job Description for 123Stores - Program Manager - Customer Success - IIM/FMS/MDI/XLRI  in 123Stores in  Anywhere in India/Multiple Locations for (4-9) years of experience. Apply Now!

Job Description for 123Stores - Program Manager - Customer Success - IIM/FMS/MDI/XLRI  in 123Stores in  Anywhere in India/Multiple Locations for (4-9) years of experience. Apply Now!